About us

Paragon Shading Direct is operated by Paragon Shading Ltd. These terms govern online supply-only orders placed with us through the Paragon Shading Direct website.

Who these terms apply to

We sell through Paragon Shading Direct to both consumers and business or trade customers.

A consumer is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession. A trade or business customer is purchasing wholly or mainly for business purposes.

Where these terms refer specifically to consumer rights, those provisions apply to consumers. Nothing in these terms removes or restricts rights that cannot lawfully be excluded.

The Paragon Shading Direct service

Paragon Shading Direct is primarily a self-measure, supply-only service.

Unless specifically agreed otherwise in writing, an online Direct order does not include:

• a site survey by Paragon;
• site measurement by Paragon;
• assessment of the building or fixing structure;
• installation;
• site electrical work;
• scaffolding, lifting equipment or specialist access; or
• building, decorating or making-good works.

If you require a surveyed and installed service, please use the full-service Paragon Shading route rather than placing a Direct supply-only order.

Product information

We take reasonable care to describe our products accurately and to present suitable options for each online configuration.

Product photographs, visualisers, illustrations and colour representations are provided to help you understand the product. Colours and textures can appear differently depending on screen settings, lighting, material and finish.

The written specification confirmed with your order takes priority over illustrative website imagery where there is a difference between the two.

Measurements

You are responsible for providing accurate measurements for a Direct order unless we have separately agreed in writing to carry out a site survey.

Different products can use different measurement methods. You must follow the measuring information for the specific product being ordered.

• Check whether the configurator requires finished product dimensions or opening measurements.
• Do not make your own deductions unless the relevant guide specifically instructs you to do so.
• Check all entered dimensions before completing checkout.
• Consider obstructions such as handles, doors, pipes, lights, sills and surrounding architectural features.

Site and fixing suitability

For a supply-only order, you are responsible for ensuring that the proposed location, fixing surface, access and surrounding conditions are suitable for the selected product.

Before ordering, consider matters including:

• the available fixing structure;
• cassette, headbox, guide or bracket space;
• opening doors and windows;
• handles and other obstructions;
• installation access;
• the intended electrical supply where applicable; and
• the intended use of the product.

If suitability is uncertain, contact us before ordering or use the full-service survey route.

Placing an order

Before placing an order, you should review the complete specification, including all dimensions and selected options.

A contract is formed when we accept your order. We will confirm acceptance electronically.

If information required to proceed is incomplete or unclear, we may contact you for clarification before manufacture.

We may decline an order where we are unable to supply the product, where the specification cannot reasonably be manufactured, or where there is an obvious pricing or website error. Where we decline an order after payment, amounts paid for the affected product will be refunded.

Prices, VAT and payment

Prices displayed on Paragon Shading Direct are inclusive of VAT unless clearly stated otherwise.

The price payable is the price confirmed during checkout, together with any applicable carriage and handling charges.

Standard carriage and handling is currently £120 including VAT per eligible product range. Multiple eligible products from the same range can normally share that standard charge. Different product ranges may incur separate carriage charges.

Oversized or specialist products may require a different carriage arrangement and charge.

Changes and cancellation

Most products sold through Paragon Shading Direct are manufactured to measurements and specifications supplied for an individual order.

Where a product is legally treated as goods made to the consumer's specifications or clearly personalised, the statutory change-of-mind cancellation right that normally applies to many distance purchases does not apply.

Whether that exemption applies depends on the particular product and specification.

Once a bespoke product has entered manufacture, changes may no longer be possible.

Nothing in this section affects your legal rights where goods are faulty, not as described, or otherwise fail to meet applicable statutory requirements.

Manufacture

Products are manufactured to the dimensions, finishes and options confirmed with the accepted order.

You should therefore check all elements of the specification carefully before ordering, including where relevant:

• width and drop;
• quantity;
• fabric and fabric colour;
• system or hardware colour;
• operation type;
• motorisation;
• controls and accessories;
• fixing selection; and
• any project, room or window references.

Delivery, carriage and collection

Current indicative lead times are published on our Delivery & Lead Times page and may differ between product ranges.

Where the published lead time for a product exceeds 30 days, by ordering you agree that delivery may take place within the indicated product-specific period.

Lead times remain estimates rather than guaranteed installation dates. If we become aware of a significant delay, we will contact you.

Large or oversized products may require specialist transport. Suitable access must be available at the delivery location.

Collection can be arranged from:

Collection is by prior arrangement only.

Choosing warehouse collection does not remove the applicable carriage and handling charge because the goods still incur transport and handling costs before reaching our warehouse.

Installation

Installation is not included with a Direct supply-only order unless separately agreed in writing.

You are responsible for arranging competent installation appropriate to the product and site.

Installation instructions should be reviewed before work begins. The installer should satisfy themselves that the fixing position, structure and access are suitable.

We are not responsible for damage caused by incorrect installation, unsuitable fixings, modification of the product by others, or use contrary to the supplied instructions, except where the law provides otherwise.

Electrical work

Where a motorised product requires mains electrical work, site wiring and electrical connections are not included in a Direct supply-only order unless specifically stated otherwise.

Electrical work should be carried out by an appropriately competent person and must comply with applicable requirements.

You should establish the required power position and electrical arrangements before ordering or installing the product.

Faulty, damaged or incorrect goods

Please inspect the products and packaging promptly after delivery or collection.

If you believe an item has been damaged in transit, supplied incorrectly or has a fault, contact us as soon as reasonably possible and provide:

• your order reference;
• a description of the issue;
• clear photographs where relevant; and
• any other information reasonably required to investigate.

Prompt reporting helps us investigate transport damage but does not remove any statutory rights you may have.

Consumer goods must comply with applicable legal requirements, including requirements relating to description, satisfactory quality and fitness for purpose where those requirements apply.

Product warranties

Where a product, motor or control is supplied with a commercial warranty, the applicable warranty information will be stated with the product or order documentation.

A manufacturer's or commercial warranty is additional to, and does not replace, statutory consumer rights.

Warranty cover may not apply to problems caused by circumstances outside the product itself, such as incorrect installation, unsuitable electrical supply, accidental damage, misuse, unauthorised alteration or failure to follow relevant instructions, subject always to applicable law and the specific warranty terms.

Responsibility for customer-supplied information

The Direct service relies on information supplied by you. You are responsible for ensuring that measurements, specifications and relevant site information you provide are accurate.

To the extent permitted by law, we are not responsible for costs or losses caused solely by:

• incorrect measurements supplied by the customer;
• incorrect or incomplete site information;
• an unsuitable fixing structure not assessed by Paragon;
• incorrect installation by others;
• unauthorised alteration of the product; or
• use of the product contrary to supplied instructions.

This does not exclude responsibility for our own breach, negligence or anything that cannot lawfully be excluded.

Events and delays outside reasonable control

Manufacturing and delivery can occasionally be affected by events outside our reasonable control, including transport disruption, supplier interruption, severe weather or other exceptional circumstances.

Where this happens, we will take reasonable steps to minimise disruption and will contact you where a material delay affects your order.

Nothing in this section removes rights available to you under applicable law.

Personal information

We use personal information in connection with enquiries, accounts, orders, payment, manufacture, delivery and customer support.

Please see our Privacy Policy for information about how personal data is handled.

Complaints and questions

If you have a concern about an order or product, please contact us so that we can investigate it.

Existing-order enquiries should include the order reference together with a clear description of the issue and photographs where relevant.

Contact: info@paragonshading.co.uk or 0800 772 0709 .

Our telephone team can take your details and arrange a callback from a Paragon technical adviser where specialist assistance is required.

Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer, this does not deprive you of any mandatory legal protections that apply to you because of where you live, and disputes may be brought before any court that has jurisdiction under applicable law.