Need help before
placing your order?
If you have a question about a product, measurement, configuration, delivery or an existing Direct order, get in touch before committing to a made-to-measure specification.
Choose the right type of support
Sending the right information from the outset helps us answer your question more accurately and avoids delays before ordering.
Product & measurement questions
Contact us before ordering if you are unsure which system suits the opening or how the product should be measured.
Existing order
If you have already placed an order, include your order reference so we can identify the correct project quickly.
Trade enquiries
For installers, contractors, designers and other businesses interested in approved trade access and repeat ordering.
What to send us
For technical questions, a few useful details can often save several messages backwards and forwards.
You do not need to provide everything below for a simple question, but include whatever is relevant to the opening or product you are considering.
Approximate dimensions
Provide the approximate width and height or drop of the area you want to shade.
Clear photographs
A wider photograph showing the whole opening and surrounding fixing area is particularly useful.
Intended product
Tell us whether you are considering a ZIP blind, shutter, venetian, roof blind or awning.
Anything unusual
Mention doors, handles, pipes, lights, difficult access, restricted fixing space or other obstructions.
Survey, specification & installation
Paragon Shading Direct is designed for self-measure, supply-only orders. If you would rather have Paragon attend site, specify the system and carry out the installation, use our full-service Paragon Shading route.
Collecting an order?
Made-to-measure orders can be collected from our Essex warehouse by prior arrangement once we have confirmed that the goods are ready.
Please do not travel to the warehouse before receiving confirmation that your order is available for collection.
Unit 44, Greenway Business Centre
Harlow, Essex
CM19 5QE
Collection is by prior arrangement only.
Ordering regularly?
Approved trade access is available for suitable installers, contractors, designers and other professional customers who regularly specify or install shading products.